Welcome to the Flat-Out Auto Website, including our mobile-friendly website, online tools, applications, and related digital services (“Website”). At Flat-Out Auto (“Flat-Out Auto,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information through responsible data practices, transparency, and compliance with applicable federal and state privacy laws.
This Privacy Policy explains how we collect, use, disclose, store, and protect information collected through our Website and digital communications.
By using our Website, submitting information, scheduling service, applying for financing, communicating with us, or interacting with our advertisements, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information You Provide
You may voluntarily provide information when you:
- Submit a contact form
- Request vehicle information
- Schedule service or repairs
- Apply for financing or credit
- Request a quote
- Participate in surveys or promotions
- Communicate with us by phone, text, email, or chat
- Subscribe to marketing communications
This information may include:
- Name
- Email address
- Phone number
- Mailing address
- ZIP code
- Vehicle information
- Driver’s license information
- Employment and income information
- Financing and credit-related information
- Payment information
- Trade-in details
- Any other information you voluntarily submit
B. Automatically Collected Information
When you visit our Website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Referral URLs
- Pages visited
- Time spent on pages
- Click activity
- Geographic location data
- Mobile device identifiers
This information helps us improve Website performance, marketing effectiveness, security, and customer experience.
2. Cookies, Tracking Technologies & Analytics
We use cookies, pixels, web beacons, and similar technologies to:
- Improve Website functionality
- Remember user preferences
- Analyze traffic and engagement
- Personalize advertising
- Measure marketing performance
- Enable remarketing campaigns
You may disable cookies through your browser settings; however, certain Website features may not function properly.
Google Analytics & Advertising Services
We may use services provided by Google Analytics, Google Ads, Google Signals, and other advertising platforms to better understand Website usage and deliver relevant advertising.
These services may collect:
- Browsing behavior
- Device information
- Demographic data
- Approximate location data
- Ad interactions
You can learn more about how Google uses information here:
To opt out of Google Analytics tracking:
3. Interest-Based Advertising & Remarketing
We may use remarketing technologies and third-party advertising partners to display advertisements based on previous interactions with our Website.
These ads may appear on:
- Google Search
- YouTube
- Social media platforms
- Third-party websites
- Mobile applications
Third-party advertising partners may use cookies or advertising identifiers to personalize advertising content.
You may manage advertising preferences through:
- Browser privacy settings
- Mobile device privacy settings
- Google Ad Settings
- Industry opt-out platforms
4. Text Messaging & SMS Communications (A2P 10DLC Compliance)
By providing your mobile phone number, you consent to receive text messages from Flat-Out Auto, including:
- Appointment reminders
- Service updates
- Vehicle status notifications
- Promotional offers
- Customer support communications
- Marketing messages
SMS Terms
- Message frequency may vary
- Message and data rates may apply
- Consent is not a condition of purchase
- You may opt out at any time by replying:
- STOP to unsubscribe
- HELP for assistance
We do not sell or share SMS consent or phone numbers with third parties for their independent marketing purposes.
5. How We Use Your Information
We may use collected information to:
- Respond to inquiries
- Process transactions
- Schedule appointments
- Provide customer support
- Process financing requests
- Verify identity
- Improve Website functionality
- Personalize user experiences
- Conduct analytics and reporting
- Prevent fraud or misuse
- Send marketing communications
- Comply with legal obligations
6. Sharing of Information
We do not sell personal information in exchange for monetary compensation.
We may share information with trusted third parties including:
- CRM and marketing providers
- Website hosting providers
- Analytics providers
- Financing and lending institutions
- Payment processors
- Service providers
- Advertising partners
- Legal or regulatory authorities when required
All vendors and service providers are expected to maintain appropriate safeguards for your information.
7. Financing & Credit Applications
If you apply for financing, we may collect sensitive financial and identification information necessary to:
- Process credit applications
- Verify identity
- Obtain credit reports
- Submit applications to lenders
- Prevent fraud
Information submitted through financing applications is transmitted using commercially reasonable security measures.
Additional lender or financing partner privacy policies may apply.
8. Data Retention
We retain personal information only as long as reasonably necessary for:
- Business operations
- Legal compliance
- Recordkeeping
- Fraud prevention
- Dispute resolution
- Contract enforcement
Retention periods may vary depending on the type of information collected.
9. Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion
- Opting out of targeted advertising
- Limiting certain data sharing
- Requesting data portability
To submit a privacy request, please contact us through our Website or dealership contact information.
We will respond in accordance with applicable law.
10. Email Marketing & Communications
You may opt out of promotional emails at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly
Please note that transactional or service-related communications may still be sent even if you opt out of marketing communications.
11. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for:
- Third-party privacy practices
- Third-party content
- External website security
We encourage users to review third-party privacy policies before submitting personal information.
12. Data Security
We implement commercially reasonable safeguards designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no online transmission or storage system can be guaranteed to be completely secure.
13. Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that information from a child has been collected, we will take reasonable steps to delete it.
14. Do Not Track Signals
Some web browsers offer “Do Not Track” settings. Because there is no universally accepted standard for these signals, our Website may not respond to all browser-based Do Not Track requests.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in technology
- Legal requirements
- Business operations
- Marketing practices
Updated versions will be posted on this page with a revised effective date.
Continued use of our Website after updates constitutes acceptance of the revised policy.
16. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
Flat-Out Auto
Through our contact page or dealership phone number listed on our Website.